“Affiliate” means an entity that controls, is controlled by, or is under common control with us;
“User” means a person who (i) accesses the Website for any reason, including, but not limited to, posting to any interactive forum or bulletin board that Bridge Tower Properties may make available on the Website, registering for email communications, and submitting a survey response, question or request to the Website using a form or the email address links on the Website, (ii) fills out a lease application, (iii) maintains an account with, or (iv) is a tenant at one of our properties;
“we,” “us,” “our” and “Bridge Tower Properties” means Bridge Tower Properties, LLC and its affiliates;
“you” and “your” means a User; and
“User Information” means, individually or collectively, the Registration Information, the Tracking Information, Application Information, Consumer Report Information, Relationship Information and data from Cookies (all as defined below), and any other personally identifying information you provide or we collect or receive about you via any method from time to time. “User Information” does not include anonymized or aggregated data.
2. What Information We Collect and How We Use User Information
A. Registration Information and Other Information You Provide To Us. To use certain features of the Website, you may first be required to register and submit to Bridge Tower Properties contact information and certain other information about you (collectively, “Registration Information”). You also may choose to send us a question through our Website or via e-mail. We may use the Registration Information and other contact information for our internal purposes and to communicate to you: (i) about any agreements or applications you have pending or existing with us; (ii) new and modified services offered by Bridge Tower Properties and other businesses; (iii) special offers made available by Bridge Tower Properties and other affiliates; and (iv) other commercial information that we believe will interest you. We also may share your Registration Information and contact details with our affiliates for their analytical purposes and so that they can contact you about products or services which they believe you will find of interest. At any time, you may opt-out of email marketing communications from us or our affiliates by selecting the “unsubscribe” option in the email or, for communications from us, by contacting us as set out below. Tenants who opt-out of marketing communications will continue to receive communications regarding their relationship with us even after such opt-out.
B. Tracking Information. When you access the Website, we capture, record, and retain general data about your use of the Website including, without limitation, your domain name, your Internet protocol (IP) address, the name and location of the web page from which you entered the Website, the locations you visit within the Website and the amount of time you spend on each page of the Website (collectively, “Tracking Information”). We use Tracking Information to help administer, update and enhance the Website.
C. Application Information. When you submit a lease application to us or our service provider, we may use the information you provide in that application (“Application Information”) and share it with our affiliates for any purpose, including offering you other goods and services.
D. Consumer Report Information and Right To Opt-Out. When you submit a lease application to us or our service provider, you authorize us or our service provider to obtain credit and other background screening information about you from third parties (“Consumer Report Information”) as permitted by law, including the Fair Credit Reporting Act. We may collect Consumer Report Information regarding Users who have lease agreements with us at any time during their lease if necessary for a legitimate business need (for example, considering lease renewal or if there are late or missed payments). We use that information to evaluate your application and use and share it with our affiliates for marketing and other business purposes, including to offer you goods and services. You may opt-out of having us share your Consumer Report Information with our affiliates at any time by contacting us as set out below.
E. Relationship Information. If you become a tenant at one of our properties, we will collect information about you, including your rental payment amount and history, our experiences with you as a tenant, and the like (collectively, “Relationship Information”). We use and share Relationship Information with our affiliates for internal analytics and marketing or other business purposes.
G. Information of Minors Under Thirteen Years of Age. We do not knowingly collect personally identifying information from children under thirteen. If you are a parent or legal guardian and think your child under thirteen has given us information, you can contact us at the address set out below to request that the information be deleted. Please mark your inquiries “COPPA Information Request.”
3. What security measures are taken regarding the Website?
We have taken precautions to protect the Website data and information under our control from misuse, loss, or alteration. We deploy administrative, technical, and physical security measures designed to provide a level of security appropriate to the risk. Unfortunately, no system can ensure complete security, and you should take steps to protect your information and transmissions. You must decide the security measures that are appropriate for you; however, common examples are keeping your login identification and password secure and making sure you completely log out when you have finished using any access-restricted section of the Website.
4. What if our policy changes or we are acquired?
5. How long can we store your User Information?
6. Online Tracking and Third-Parties?
We do not change our Website practices in response to web browser “do not track” signals or other mechanisms that provide individuals the ability to exercise choice regarding the collection of personal information about their online activities over time and across third-party websites or online services.
We do not knowingly permit third parties to collect personal information about our Users’ online activities over time and across different websites.
7. How do you contact us?
Bridge Tower Properties
12801 N Central Expressway
Dallas, TX 75243
Attention: Legal Department
By using this Site you accept and agree to be bound by these Terms of Service. This is important—these Terms of Service are a legal contract between you and Bridge Tower Properties® for the use of locating a home for you to rent and for related payment and rental services (collectively, the “Services”). You are only allowed to use the Services if you can enter into a binding contract with Bridge Tower Properties®. By using the Services, or by installing, copying, or otherwise using the Services, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, do not use this Site or the Services and exit now.
You agree not to reproduce, modify, distribute, display or otherwise provide access to, create derivative works from, decompile, disassemble or reverse engineer any portion of the Services. You agree not to use the Services in any way that is unlawful or harms Bridge Tower Properties®, its service providers, suppliers, or any other user. You agree not to distribute or post spam, chain letters, pyramid schemes, or similar communications through the Services. You agree not to impersonate another person or misrepresent your affiliation to another person or entity. Except as expressly stated herein, these Terms of Service do not provide you a license to use, reproduce, distribute, display or provide access to any portion of the Services on third-party Web sites or otherwise. Except as expressly stated herein and without limitation, you agree that you will not, nor will you permit or encourage any third party to, reproduce, publicly display, or otherwise make accessible on or through any other Web site, application, or service any data or content available through the Services. Manual and automated queries, software, devices, or other processes (including screen and database scraping, spiders, robots, crawlers, intelligence agents, or any other means to extract pricing, product, service, or other data from the Services) are strictly prohibited on the Services unless you have received the express written permission from Bridge Tower Properties®.
The Services may include software for use in connection with the Services. If such software is accompanied by an end-user license agreement (the “EULA”), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then Bridge Tower Properties® grants to you a non-exclusive, revocable, personal, non-transferable license to use the Software solely in connection with the Services and accordance with these Terms of Service.
SERVICES POWERED BY THIRD PARTIES
The Services and any software used in connection with providing the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. The content contained on this Site, such as copyrights, trademarks, trade dress, trade names, logos, design, text, data compilations, search results, graphics, images, pictures, audio or video media files, and other files and service marks (collectively, the “Intellectual Property”), are the proprietary property of Bridge Tower Properties® or its licensors and are protected by the U.S. and international intellectual property laws. As such, Bridge Tower Properties® Intellectual Property cannot be copied, imitated, or used, in whole or in part, without its prior written permission. The information and Intellectual Property, including pages and content, may not be copied, distributed, modified, published, or transmitted in any other manner, including for use in creating other works, whether or not copyrightable, or to sell or promote other products. Violation of these Terms of Service may result in infringement of intellectual property and contractual rights of Progress or third parties, which is prohibited by law and could result in substantial civil and criminal penalties.
NO WARRANTIES, LIMITATION OF LIABILITY
The Services and this Site are approved “as is, where is” as an accommodation without warranty of any kind and representation regarding the accuracy or currency of any information on this Site. All use is at your sole risk. Bridge Tower Properties® specifically disclaims all warranties, express or implied, including without limitation, any warranty of title, merchantability, or fitness for a particular purpose. In no event shall Bridge Tower Properties®, its officers, directors, employees, agents, affiliates, advertisers, or data providers be liable for any indirect, special, incidental, consequential, or punitive damages (including, but not limited to, loss of data, loss of use, or loss of profits) whether in an action in contract, tort (including, but not limited to, negligence), equity, or otherwise, arising out of, or in any way connected with, the use of this Site or the Services. Your sole remedy in the event of any deficiency or error shall be to request that Bridge Tower Properties® correct the matter or if Bridge Tower Properties® fails to do so, for you to discontinue use of the Services.
You agree to defend, indemnify, and hold Bridge Tower Properties® harmless from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your use of the Site or the Services, including, without limitation, any actual or threatened suit, demand, or claim made against Bridge Tower Properties® arising out of or relating to the Services, your conduct, your violation of these Terms of Service, or your violation of the rights of any third party.
LIMITATION OF CLAIMS
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Services must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be barred forever. You accept sole responsibility for any use of internet facilities conducted or permitted by you or your agents; the conduct of any business, advertising, marketing, or sales in connection therewith; and any negligent or illegal act or omission of you or your agents, contractors, employees, or other users or accesses.
You release Bridge Tower Properties®, its affiliates, and their respective, directors, officers, employees, and agents from all liability to any and claims and demands you may assert against any third party arising out of the Services.
FAIR HOUSING / EQUAL HOUSING OPPORTUNITY
Bridge Tower Properties® is an Equal Housing Opportunity company, which means Bridge Tower Properties® (as well as all of its affiliated entities and employees) complies with the Fair Housing Act and other applicable federal, state, and local anti-housing discrimination laws. The Fair Housing Act prohibits discrimination in housing because of race, color, national origin, religion, sex, disability, and familial status. Bridge Tower Properties® also operates in states and local jurisdictions, which have additional fair housing laws and added protected classes. Bridge Tower Properties® also complies with those laws and regulations. As such, all rental properties identified in this Site are subject to the Fair Housing Act and its state law counterparts. Bridge Tower Properties® will not knowingly permit or allow any discriminatory conduct in the rental of its properties that violates applicable law. Complaints concerning discriminatory practices in housing may be filed with the local office of the U.S. Department of Housing and Urban Development.
Any claim or dispute arising out of or relating to these Terms of Service or the Services will be settled by binding arbitration before a single arbitrator under the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim must be arbitrated on an individual basis and must not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration must be conducted in Maricopa County, Arizona, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either Bridge Tower Properties® or you may by motion seek any interim or preliminary relief from a court of competent jurisdiction in Dallas County, Texas, as necessary to protect the rights or property of the moving party.
CHOICE OF LAW
If any part of these Terms of Service is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Service will continue in effect. The headings in these Terms of Services are used solely for the convenience of the parties and have no legal or contractual significance. Bridge Tower Properties® may assign this Agreement, in whole or in part, at any time with or without notice to you. You may not assign these Terms of Service and any effort to do so is hereby rendered null and void. A failure to act by Bridge Tower Properties® concerning a breach by you or others does not waive its right to act concerning subsequent or similar breaches. Except as expressly stated herein, these Terms of Service represent the entire agreement between you and Bridge Tower Properties® concerning the Services and supersede all prior or contemporaneous communications of any kind between you and Bridge Tower Properties® concerning the Services.
MODIFICATION OF BRIDGE TOWER PROPERTIES® SERVICES AND THESE TERMS
Bridge Tower Properties® is constantly changing and improving its Services. Bridge Tower Properties® may add or remove functionalities or features and may suspend or stop a Service altogether at its sole discretion. Bridge Tower Properties® may also change or modify these Terms of Service, or any policy or guideline of this Site, at any time and its sole discretion. Please review these Terms of Service and their version dates frequently, as changes or modifications will be effective immediately upon posting of the revisions to this Site. You waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this Site or the Services following the posting of changes or modifications will confirm your acceptance of such changes or modifications.
SMS Terms and Conditions
Bridge Tower Properties uses SMS text messaging for leasing, property management, and maintenance.
Compatible carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.
T-Mobile® is not liable for delayed or undelivered messages.
To stop receiving SMS messages from Bridge Tower Properties®, please text STOP to 77920.
Bridge Tower Properties® respects your right to privacy.
Rently, Inc. Privacy
Consumer 2.0, Inc., dba Rently, Rently Keyless, or Oaks (“Company” or “We” or “Us” or “Our”) is an ISO 27001 certified organization. We respect your privacy and are committed to protecting it through our compliance with this policy. We welcome your comments and feedback.
This policy describes the types of information we may collect from you or that you may provide when you visit the website http://www.rently.com (the “Website”) or when you use our services (together with the Website, our “Services”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
On this Website. In email, text, and other electronic messages between you and this Website. Through the use of our Services.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Personal information about visitors to our site is collected or stored only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or inquiries. We intend that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws.
We collect several types of information from and about users of our Services, including:
Personal information, such as name, postal address, email address, telephone number, date of birth, Social Security Number, driver’s license number, employment information, salary, proof of income, and ID picture;
Information that is about you but individually does not identify you; and
Information about your internet connection, the equipment you use to access our Services, and usage details.
We collect this information
Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
From third parties, for example, our business partners.
Information You Provide to Us
The information we collect on or through our Services may include:
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Services, subscribing to our Services, or requesting further Services. We may also ask you for information when you report a problem with our Services.
Records and copies of your correspondence (including email addresses), if you contact us.
Your search queries on the Website.
Use of Information
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Services according to your individual interests.
Speed up your searches.
Recognize you when you return to our Services.
The technologies we use for this automatic data collection may include:
We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt-out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
Rently uses automated tools to verify customer-submitted data. Customer data may also be processed by third parties to ensure any data submitted by a user is independently verified. We ensure that processors working with us are PCI, CCPA, and GDPA compliant.
When using the location service, we will request your permission to obtain your location using your mobile phone. Your location information will be obtained only when you are at a rental location and requesting access to the property via our self-showing technology and an electronic lockbox. Your location information will only be used to confirm that you are in the vicinity of the property you are requesting to view and maybe retained (for up to three days) and used by us to enhance our Service processes. Your consent to opt-in to the location service will be obtained using an SMS verification process.
Message and data rates may apply. Reply HELP to 833-229-0990 for help. Reply STOP to 833-229-0990 to cancel.
SMS restrictions and account limitations: If you are attempting to opt-in to this location service and the SMS text message requesting your consent has not arrived on your phone or you received the messages, but when you attempt to reply to the message, you do not receive a response, then it is likely that your mobile phone account is configured to block text messages from Short Codes. Shortcodes are non-standard phone numbers, and may also be known as Promotional Codes or Computer Generated Codes. To fix this challenge, contact your wireless phone carrier and ask that they enable your account to receive text messages from the Short Code 833-229-0990. Make sure to inquire how long it will take for the change to be effective so that you can try again.
(1) your relationship with the application provider is separate from your relationship with your Cellular Provider;
(2) your Cellular Provider is not responsible for this application; and
(3) you will hold harmless your Cellular Provider and its subsidiaries, affiliates, officers, employees, agents, successors and assigns from any judgments, claims, actions, losses, liabilities, or expenses arising from or attributable to this application or the acts or omissions of the application provider.
When using this location service, you will be automatically opted out of the service 30 days after your opt-in date. You can also opt-out at any time by reply “STOP” to 833-229-0990. You will not be located after unless you use the service again and provide your consent to be located at that time.
Protecting your Privacy
Your privacy is very important to us and so our Services use only secure HTTPS communication with SSL Encryption to obtain your location data. When using the Services, your location will be used to verify you are in the vicinity of the property you are requesting to view via our self-showing technology. Your location will only be verified during the check-in process of your self-viewing. Your location data will be stored for 3 days after each property viewing to debug only. After this, your location data will be deleted from the system.
Rently collects user-submitted data on behalf of third-party managers and/or property owners that utilize the Rently platform. Prospective renter information that is shared with third-party managers and/or property owners includes prospect name, email, contact phone number, and time of the self-guided tour. Information collected is used solely to secure the self-guided tour and prospective renter follow-up by a third-party manager and/or property owner. No other prospective renter data is shared with third-party managers or property owners. Data is not resold or remarketed by Consumer 2.0 to any third-party services.
Your location data (latitude, longitude, and accuracy estimate) will not be shared with anyone or used for any purpose other than its intended use.
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Consumer 2.0, Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Consumer 2.0, Inc. about our Service users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Consumer 2.0, Inc., our customers, or others.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by sending us an email with your request to firstname.lastname@example.org.
We do not control third parties collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Accessing and Correcting Your Information
You can review and change your personal information by sending us an email at email@example.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
All location data is securely stored using technology and security features that safeguard the privacy of your location information, including:
Maintaining and protecting the security of computer storage and network equipment;
Security procedures that require user names and passwords to access sensitive data;
Applying encryption or other appropriate security controls to protect location information when stored or transmitted by us;
Limiting access to location information to only those with jobs requiring such access.
Background Location Data
We may collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. We collect this data to enable specific features, however, the aforementioned features are not required for the app to function. We only use location services when it is directly relevant to the features and services provided by the app. Location data is not provided, resold, or remarketed to third parties.
Children Under the Age of 13
Our Services are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, register on the Website, use the Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Effective Date: March 16, 2021
Last Updated on: March 16, 2021
Information We Collect
We collect information that identifies, relates to, describes, references is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e));
Internet or other similar network activity; and
We obtain the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete or products and services you purchase.
Indirectly from you. For example, from observing your actions on our Website.
Use of Personal Information
We may use, or disclose the personal information we collect for one or more of the following purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise outlined in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may share your personal information by disclosing it to a third party for business purposes. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, we have not disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.
We do not sell personal information. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose to third-party service providers:
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e));
Internet or other similar network activity; and
Your Rights and Choices
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The categories of third parties with whom we share that personal information.
If we disclosed your personal information for a business purpose, the personal information categories that each category of recipient obtained.
The specific pieces of personal information we collected about you (also called a data portability request).
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted under federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by either:
Calling us at 888-659-9596
Emailing us at email@example.com
Only you, or someone legally authorized to act on your behalf, may request to know or delete related to your personal information. You may also request to know or delete on behalf of your child.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact 888-659-9596 or firstname.lastname@example.org.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com.